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The smartest way to buy and sell books

About Us is the trading name of Oliveford Ltd.
Unit 8 Atworth Business Park
Bath Road
SN12 8SB

VAT No: 931 9135 27 buy and sell used and brand new books. has been trading since 2008 in the UK.

Customer Service Team

Our customer service team, Michael and Nina, are here to assist you and to make your experience with Fatbrain as enjoyable as possible. If you have any queries or questions, please do not hesitate to contact the team as below.

Contact information

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Fatbrain Customer Service department is open from 8am – 4pm Monday – Friday.


We're on a mission to deliver you all the best possible deal on books. But we like to play nicely, so we live by our Fatbrain manifesto:

  1. We always deal fairly and transparently with all our customers. We’re nothing without you guys.

  2. If you don’t like the way we’ve done business, tell us and we’ll do something about it. Without prejudice.

  3. We employ the right people to do the right job. Nothing else matters. Fatbrain is an equal opps employer.

  4. Everyone who works at Fatbrain – whether it’s in the office, warehouse, or our contractors – gets a fair deal like you do.

  5. We’d like to keep selling books on a happy healthy planet. We don’t just re-use and recycle books. We do as little as possible to make a mess and waste energy while we’re at it.

  6. We don’t like spending our money with dodgy businesses anymore than you do. So we don’t hire people who won’t buy into this manifesto.